| Support Agreements Recorders. For same series software upgrades, fixes, patches |
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Quantity |
| Support Agreements Software. For same series software upgrades, fixes, patches |
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|
Quantity |
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If you already have an USER NAME and PASSWORD and you require an update software drivers click onto "Click here to access digital dictation support"
To register new digital dictation software or to move an existing purchased software you may require a re-registration number, please see our Digital Dictation Registration page from the link at the bottom of this page. Software Registration
Software Support links from ABP Digital.
To view what version of software is current for your dictating system, scroll down and click the brand name next to the broken CD
Support
options
Quikscribe Digital dictationl
Olympus Digital dictation
Philips Dictation Microphones
Philips Digital Recorders and PC based author / typing
kits
Philips Note takers
Dragon Speech Recognition
Installation training and on going support
Home page
We offer installation, training and more
importantly ongoing support to all customers. If installation is required simply
call or email sale@abpace.com.
If you presently hold a support agreement
with our company you will have an user name and password for accessing the next
page. To access the next page click onto where it is displayed. Click here
to access digital dictation support. On this page is a set up guide for
all the
digital systems we supply.
All of these updates are generated from our
website but occasionally will take you to various suppliers websites as well.
Please note that any agreement you have is with ABP, not our suppliers so if any
questions or if any assistance is required you must contact our office.
If you are thinking of taking out one of our
support agreements but wish to talk with other users we have hundreds of referrals that we can
supply names and telephone numbers for you to contact. Please email your
request.
If on site support or service is required.
Please call us or email your request for immediate attention by clicking onto
the link titled. ON SITE SUPPORT IS NOT OFFER AS STANDARD.
Click here
to access digital dictation support.
User name &
Password is required.
Click here
to access digital dictation support.
User name &
Password is required.
To check your version open your software, click help, click about Quikscribe.... In this screen will be displayed your current version number.
Also available an update to REVISED version 5. (non Vista compliant)Back to Top
Click here
to access digital dictation support.
User name &
Password is required.
PC
 | DSS + WMA Player Lite 2.1.1 for PC 1.88MB |
| DSS Player Lite for PC with Voice Album Lite 1.87MB |
| Olympus Digital Wave Player (Version 2.1.4) (for VN240PC, VN480PC, VN960PC) 2.30MB |
| DSS Player Release 3 - DSS PRO - Update (Version 2.5.0) (for DS3000, AS3000. DS2200, DS660) 5.17MB |
| DSS Player Release 4 - DSS PRO - Update (Version 4.10.4) (for DS4000, AS4000, DS3300, DR2000) 9.05MB |
| DSS Player V6 - Update (Version 6.3.2) 3.79MB |
| DSS Player V7 - Update (Version 7.0.1) (for DS40, 50, 65, DS2300, AS2300, DR1000) 17.7MB |
| DSS Player V7 - Update (Version 7.4.1) (Vista Version for DS40, 50, 65, DS2300, AS2300, DR1000) 11.5MB |
| DSS Version 5000 is only available on CD. 5.9.0 is the current version. Email sale@abpace.com |
MAC
| DSS Player Lite2 for Mac (10.1) 437kb |
| DSS Player for Mac - OS X - Update (Version 6.2.1) 3.24MB |
| DSS Player for Mac - OS X - Update (Version
7.1.0) 27.6MB * NOTE Use Version 7.1.0 upgrade for Mac OS X 10.3.9 or later This version does not support DS3000, DS2000, DS660, DS330, DS320, DS150, DS10 or RS26 Footswitch |
Vista upgrade information
Before upgrading to Vista you
should read the following. Software upgrades are only available to software
support clients.
DS 2000 moving to Vista
The Ds2000
uses the V6 DSS
upgrade only so to go to Vista you first need to load this V6 DSS, then download
7.01. Then download 7.02. It must be carried out in this way.
DS 3000/AS3000 moving
to Vista.
The software that came
with the Ds3000/AS3000 is not Vista compliant.
The AS4001 or 4002 has
to be loaded first as this will take the software to the initial V4 DSS pro
software, then an upgrade of the latest DSV4 pro software with Vista drivers
will be required. For clients that may have already downloaded a previous
upgraded call the AS4003 and 4004. This is not the 4001/4002 as stated above
and was only like a small step upgrade. An upgrade to the AS4001/4002 will
be required first then an upgrade to the latest DS4000/AS4000 software will
be required. and is only available for clients that still
have the DS/AS3000 software loaded. If no DS/AS3000 software present the
upgrade AS4003 and 4004 will not download and / or run.
DS4000/AS4000 moving to
Vista
The only software that
will operate within Vista is the latest DSS pro software version 4.9.3. This
may not present be supplied in the box but is available via an upgrade.
To load
the MAC update.
Load the
CD as standard.
Find the
normal DSS player software and go into it.
Drag the
patch you have downloaded from the link listed above into the DSS folder.
Then run
the patch from within the folder.
If you
don’t do this many issue may arise.
Back to Top
Click here
to access digital dictation support.
User name &
Password is required.
To check your version open your software, click help, click about Philips.... In this screen will be displayed your current version number.
No software updates are available to non software support clients. Before loading any software updates from our software support page you must have a previous Philips version loaded. Do not remove any previous Philips software as the Philips method requires a version loaded already. Then restart your pc. You must keep any license number as it is your reloading license number. Without it you will have to purchase another number at your cost..Back to Top
Click here
to access digital dictation support.
User name &
Password is required.
Back to Top
Click here
to access digital dictation support.
User name &
Password is required.
To check your version open your software, click help, click about Philips.... In this screen will be displayed your current version number.
No software updates are available to non software support client. Before loading any of these Philips links from our software support page you must have a previous Philips version loaded. Do not remove any previous Philips software as the Philips method requires a version loaded already. Then restart your pc. You must keep any license number as it is your reloading license number. Without it you will have to purchase another number at your cost.. To format LFH 9600 digital recorder The following will delete all voice files on the recorder so make sure all files are downloaded first. This is suggest to be carried out several times a year to clean the memory card of any corruption. Press menu, Scroll down using the – key till to see SETUP Press MENU Scroll down till you see FORMAT MEMORY Press MENU Press the button under ENTER Press the button under OK After formatting is complete press the button under BACK to return to the start. Turn machine off. Formatting is completed. To view the current FIRMWARE LFH 9600 digital recorder To view detailed information about the Digital Pocket Memo and firmware version, press and hold the MENU button for several seconds while stopped. The FILE information screen will be visible and by pressing the INFO button you can toggle to the CARD followed by the DEVICE screen. To upgrade FIRMWARE in the LFH 9600 digital recorder Description:Follow the instructions below to make sure that the firmware upgrade for your Digital Pocket Memo device is performed correctly:
1. Make sure new batteries are inserted into the Digital Pocket Memo or the DPM is powered through a power supply during update.
2. Switch on and connect the DPM to the PC.
3. Download the firmware file by clicking onto the ‘Download link’ and copy this *.dpm file to the root of the memory card placed in the DPM.
Note:
- Do not copy the *.dpm file to a CD-ROM drive as the file will be marked read only.
- When working with MS Windows 2000 the actual file transfer to the memory card might take up to 40sec.
4. When the file has been fully copied to the DPM disconnect the USB connection to the PC. Do not switch off the DPM. The upgrade will start automatically. The LC-display of the DPM will show: NEW PHILIPS SPEECHEXEC PRO SMART KEY installation: LED is green: Valid full license is on the smartkey In this state the smartkey behaves the same as the old dongles, the smartkey needs to be attached to the PC for the software to work. While green, you may download the license to the PC and the smartkey will turn orange. LED is orange: The full license has been downloaded; a 30 day license is available once. In this state the license is on a PC and the software will start without the smartkey attached. If the smartkey is orange, you may upload the license back to the smartkey turning the smartkey back to the green state. LED is red: Both the full license and demo license, have been downloaded. The Smartkey is blocked. No further upload possible. In this state the smartkey is locked and will need to be sent back to Philips for factory re-set. Please note: The 30 day license is for disaster recovery situations only, once this has been downloaded the key is locked. If the client intends to use the software on multiple PCs or home & office, we recommend leaving the license on the smartkey (green state) Do not connect an orange smartkey to a new PC when installing 5.0 as the software will attempt to install the 30day disaster recovery license and lock the smartkey. What do I do if I have a customer with a red smartkey? There are two scenarios that will cause a red (locked) smartkey: 1. The smartkey is locked however the full license is on a PC – this will occur if after downloading the license to a PC, the customer attempts to install on another PC while the smartkey is orange.
In this case the smartkey will need to be sent to Philips to re-set to orange state, or we may be able to re-set to orange via a remote connection to a PC with the smartkey attached at your premises (we will not be re-setting smartkeys at customers sites directly) 2. The full license has been destroyed – this may occur if a customer’s PC/HDD crashes, they replaced the PC and re-installed on the new PC using the 30 day license. (i.e. they have no access to the original license)
In this case the smartkey will need to be returned to Philips for factory re-set to the green state. Citrix drivers Version 2 Vista upgrades for Philips hand held digital systems.
Tips when installing SpeechExec under Vista
Download:
(Readme_Vista_Installation_5.0B420_01.pdf)
0.1 MB
Philips:- To upgrade to a Vista driver you must have the computer already running SpeechExec Pro Version 5. You can not upgrade from the original Philips SpeechMike Executive 3.2 software. You need to purchase SpeechExec Pro software. Then download the latest patch that will be a web link download. Back to Top
We offer in your office demonstrations all year round. Simply email or call to arrange further information.
Back to Top
Click here
to access digital dictation support.
User name &
Password is required.
Click here to lodge in a Service/Support call
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ABP Ace Business Products Ph 1300
733 230.
sale@abpace.com
www.abpace.com